Delivery will be made to the address provided when you login on the website, Stripe or Paypal account. You will provide different addresses if you want your orders will be delivered elsewhere.

We do not ship to PO BOX

Chef Marcello Gourmet Import does not take responsibility for undelivered or lost packages due to inaccurate or wrong addresses.

Product will be delivered in continantal US within approximately 4-5 working days from accepting the order by Chef Marcello Gourmet Import and anyway no later than 10 working days.

It is agreed that the delivery of Products related to Orders accepted by the Company on Thursdays, after 12.00, and on Fridays, will be taken over by the courier on the following Monday in order to preserve the integrity of the Products and to avoid their storage in the courier’s deposits.

If no one is at home at courier’s first visit, the courier will make a second visit in the following days before returning the Products to the Company, if the Customer is still absent. Any money refund is due to the customer.

Given the perishable nature of some products purchased on Chef Marcello Gourmet Import, it is very important that the address given by the customer (home or office) is a place where someone will receive the package.

It could be useful to give a cell number to be called by the courier and arrange the delivery.

The Customer can check, at any time, the delivery time of their order and its shipment status by visiting the Chef Marcello Gourmet Import website and entering the tracking number disclosed by the Company in the confirmation mail.

The cost of delivery of the Products shall be paid by the Customer, unless expressly indicated on the Website in case of promotional sales. It will be indicated at the check out during the order process.